How to add value with dashboards for education platforms
Posted On 20/05/2020
Do you have an education platform? Dashboards for education platforms can help you to take your platform to next level by offering your customers useful insights – often defined in KPIs. Providing these insights will lead to a lot of benefits for your company such as:
more informed end users, because education platforms can provide them with more insights,
higher end user satisfaction, because the extra insights provided by dashboards will help in creating more value for them,
more loyal customers
a competitive advantage, because you can use dashboards and extra insights to distinguish yourself from your competitors.
But what insights can you offer your clients? We’ll point out some examples in this post to give you some inspiration!
Which classes are the most popular?
Give your customers the possibility to see the total users and new users of their classes. This is an easy insight to find out what their most popular classes are, and which ones aren’t. With these insights it is easier to make changes to the less popular ones.
How is your platform being used?
The users are the most important part of an education platform. So, it is important for your clients to understand the behavior of their users. Some interesting insights that you could offer your clients concerning the usage of their platform by employing dashboards for education platforms are:
The time that your customers’ users spend on their platform. This gives them amazing insights because they can see how many minutes people are using the platform for. Or even more specific, how long they’re spending on a specific course per week. Because of these insights your customers can easily find out on which courses their customers are spending the most time. With this information they can try to find out why their users don’t spend as much time on one course than they do on another one.
Your customers will probably also find it interesting to know how long it takes their users to finish an online course. This also gives your customers the possibility to see how many users actually quit the online course. If the ratio of users who quit higher than expected, they can find out why this is and try to make this go down by making some changed in the class.
Are the users passing their classes?
Another interesting insight that you can offer to your clients are insights on the average completion and the completed courses. This is a great way for them to get a clear view on the completion rate of the classes they offer their users. They can find out why their customers aren’t completing some classes as much as others. Once the obstacles in the courses are found, you customers can update these classes to get the completion rate up.
One insight that you can offer your customers that may really help is a clear overview from the users that passes, failed or did not attend their end exam. If for example, they see that the number of people that failed a class is higher than usual they may need to find our why this is so that they can make the needed changes so that the fail rate will go down.
Before your customers make a change to their classes because they have a high fail rate, it is important that they check the correlation between the attendances of the classes and the results. If one of your customers classes has a high fail ratio but a low attendance, they should probably try to fix that first.
Are their users satisfied?
Your customers may have many users, but the question is; are their users satisfied with the courses that they followed? Because having many users is one thing but if they aren’t happy, they probably won’t recommend your customers platform to their friends and family. So, it is important that your customers know the opinions of the users of their platform to guarantee the best classes. So, offering them insights about the satisfaction of their users will be a valuable for your customers.
Altogether, there are a lot of possible insights that you can offer your clients. Offering your clients insights about their users is a great way to keep them loyal. This because you give them the opportunity to upgrade their courses to the needs of their users. Dashboards will give you and you clients a competitive advantage. For you because you can offer them all the data and insights they need and for your clients because they can respond better to the needs of their users.
Here you can find a sample of a ticket sales dashboard. You can tweak this to the insights that you think that are the most interesting for you and your clients – or even make your own exactly the way you want it.